High Technology for Hospitality & Tourism
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Number of Credits
1
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Estimated Completion Time
2 segments, 32–36 weeks
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Earliest Start Date
September 2024
Pre Requisites
None required. If taking the course as part of the Hospitality & Tourism Management Program of Study, Introduction to Hospitality & Tourism should be taken first.
Description
Have you ever wondered what happens behind the scenes when you jump online and book a plane ticket? Or a hotel room? Or a table at a local restaurant? Technology moves rapidly in all industries, and the Hospitality and Tourism industry is no different. As the second in the three-course sequence of study, this course offers a peek behind the scenes at the many ways that technology impacts the industry. As you progress in your coursework, you’ll learn about the various jobs that help those friendly faces behind the front desk, in the kitchen, or in the cockpit keep things running safely and smoothly. You’ll dig into projects and activities that will help you decide if the technological careers in this industry might be of interest to you, and you’ll pick up skills and knowledge that you will be able to apply to your search for a job in this high-demand industry.
Follow the link below for the Department of Education Career & Technical Education Curriculum Frameworks:
https://www.fldoe.org/academics/career-adult-edu/career-tech-edu/curriculum-frameworks/
Segment 1:
Module 01: Industry of Change
- Evolution of technology
- Finding your field
- Technology in hospitality and tourism
Module 02: Reserve Your Seat
- Latest trends
- Travel consultants
- Computerized reservation systems
- Ticketing processes
- Personal responsibility
- Making reservations
Module 03: Keep It Safe
- Ethical issues with technology
- Security issues
- Security procedures
- Artificial intelligence
Segment 2:
Module 04: Upgrade Your Stay
- Guest data
- Managing inventory
- Office technology
- Cloud fundamentals
- Customer relation management
Module 05: Know the Flow
- Telephone etiquette
- Communication
- Reservation process
- Check-out procedures
- Methods of payment
- Feedback
Module 06: Industry of Opportunity
- Career skills
- Job opportunities
- Interview skills
- Professional skills
Besides engaging students in challenging curriculum, the course guides students to reflect on their learning and evaluate their progress through a variety of assessments. Assessments can be in the form of practice lessons, multiple choice questions, writing assignments, projects, research papers, oral assessments, and discussions. This course will use the state-approved grading scale. Each course contains a mandatory final exam or culminating project that will be weighted at 20% of the student’s overall grade.***
***Proctored exams can be requested by FLVS at any time and for any reason in an effort to ensure academic integrity. When taking the exam to assess a student’s integrity, the exam must be passed with at least a 59.5% in order to earn credit for the course.
Courses subject to availability.
Pursuant to s. 1002.20, F.S.; A public school student whose parent makes written request to the school principal shall be exempted from the teaching of reproductive health or any disease, including HIV/AIDS, in accordance with the provisions of s. 1003.42(3). Learn more about the process and which courses contain subject matter where an exemption request can be made.
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