High Technology for Hospitality & Tourism
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Number of Credits
1
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Estimated Completion Time
2 Semesters
Pre Requisites
None required. If taking the course as part of the Hospitality & Tourism Management Program of Study, Introduction to Hospitality & Tourism should be taken first.
Description
This course takes the knowledge acquired in Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course prepares you even further for your launch into a hospitality and tourism career, with projects and activities you will be able to apply to your search for a job in this high-demand industry. This course takes the knowledge acquired in Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course prepares you even further for your launch into a hospitality and tourism career, with projects and activities you will be able to apply to your search for a job in this high-demand industry.
Segment 1:
Module 01: Industry of Change
- Evolution of technology
- Finding your field
- Technology in hospitality and tourism
Module 02: Reserve Your Seat
- Latest trends
- Travel consultants
- Computerized reservation systems
- Ticketing processes
- Personal responsibility
- Making reservations
Module 03: Keep It Safe
- Ethical issues with technology
- Security issues
- Security procedures
- Artificial intelligence
Segment 2:
Module 04: Upgrade Your Stay
- Guest data
- Managing inventory
- Office technology
- Cloud fundamentals
- Customer relation management
Module 05: Know the Flow
- Telephone etiquette
- Communication
- Reservation process
- Check-out procedures
- Methods of payment
- Feedback
Module 06: Industry of Opportunity
- Career skills
- Job opportunities
- Interview skills
- Professional skills
Besides engaging students in challenging curriculum, the course guides students to reflect on their learning and evaluate their progress through a variety of assessments. Assessments can be in the form of practice lessons, multiple choice questions, writing assignments, projects, research papers, oral assessments, and discussions. This course will use the state-approved grading scale. Each course contains a mandatory final exam or culminating project that will be weighted at 20% of the student’s overall grade.***
***Proctored exams can be requested by FLVS at any time and for any reason in an effort to ensure academic integrity. When taking the exam to assess a student’s integrity, the exam must be passed with at least a 59.5% in order to earn credit for the course.
Courses subject to availability.
Pursuant to s. 1002.20, F.S.; A public school student whose parent makes written request to the school principal shall be exempted from the teaching of reproductive health or any disease, including HIV/AIDS, in accordance with the provisions of s. 1003.42(3). Learn more about the process and which courses contain subject matter where an exemption request can be made.
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